Kindness is a language that the deaf can hear and the blind
can see, wrote Mark Twain. Indeed, whether or not you are aware of a good deed
someone has done to you or one that you did to another, you can be sure it left
its indelible mark on someone’s heart or mind.
Having experienced a good deed at a McDonald’s restaurant on
the Mumbai-Kolhapur highway, when he arrived there for lunch, the customer was
quick to express his thanks through a letter.
Soon after his arrival, Vinayak Jadhav dropped his wallet,
which contained a little over 2000 INR. However, he realised his mistake only
after he had finished his lunch at the restaurant.
Later, observing the customer searching for his wallet, the
security guard at McDonald’s assured him not to worry as his wallet had been
found and deposited with the restaurant manager.
One can imagine the customer’s relief. Here is the letter he
later wrote McDonald’s:
“Sir, today I went to McDonald’s Kolhapur, on the National
Highway, for lunch. When I parked my car, something fell down from my pocket. I
went out with my friend for about 45 minutes. After coming back, I took a meal
at McDonald’s. It was then that I realised that cash of around Rs 2300 was
missing. I went near my car and began searching for the cash. Then, the
security person of the shift approached me to inform that he found the cash and
handed it over to the Shift Manager, Ms Nelson. She had been searching for the
owner of the car for quite some time. I wish to appreciate the (value) system
developed by your team. The cash was not so big but I liked the loyalty of the
security officer and your team. With Best Wishes, Vinayak Jadhav.”
Vinayak Jadhav is not alone in appreciating McDonald’s. Here
are more examples of simple courtesies keeping customerscoming back.
“Hello there, I'm Pawan Kr Jha from Frazer Town, Bangalore.
I work as Operations Head in a Private Health Care firm in Bangalore. I have a
daughter of 11 yrs. Last year, when she was 10, we had to arrange her birthday
get-together in hurry. We threw a small party last year in McDonald’s outlet on
Mosque Road. The experience was so good, that this year too, on October 22, we
decided to have my daughter's birthday party at McDonald’s Mosque Road outlet. This
year too, the arrangements were awesome, including the decorations. Everything
was taken care of, and all the kids were very happy and satisfied, with no
complaints. Thanks to each employee of your Mosque Road outlet. Cheers!! Pawan
Kumar Jha.”
Yet another letter comes from Kochi:
“Hi, I want to share
a great experience I had at McDonald’s MG Road while travelling from Thiruvananthapuram
to Kochi. It was almost 11:30 at night and we were searching for a restaurant
to have dinner as no restaurants were open at the time. We finally stopped at a
McDonald’s. Though the crew said the store was closed at the time, yet the
manager again fired up the equipment and made sure that our needs were met.
Indeed, my family, especially the kids, enjoyed the outstanding hospitality
delivered by the managers and staff of McDonald’s at MG Road. Regards, Akshay
Panicker”
Here’s a grateful chap from Indore:
“I forgot my mobile at a McDonald’s in Indore, and it was
returned to me by the staff. It was an example of the team’s great sense of
responsibility. They have truly built a great trust. Thanks and regards, Kishan
Kumar Sharma.”
As Bill Vaughan put it, “Our lives are fed by kind words and
gracious behaviour”.
Source :
| http://uberant.com/article/214397-mcdonalds-believes-in-keeping-customers-happy-by-doing-a-job-well/ |
No comments:
Post a Comment