Customer Service Is All About Service With A Smile At Mcdonald’s

Kindness is a language that the deaf can hear and the blind can see, wrote Mark Twain. Indeed, whether or not you are aware of a good deed someone has done to you or one that you did to another, you can be sure it left its indelible mark on someone’s heart or mind.

Having experienced a good deed at a McDonald’s restaurant on the Mumbai-Kolhapur highway, when he arrived there for lunch, the customer was quick to express his thanks through a letter.

Soon after his arrival, Vinayak Jadhav dropped his wallet, which contained a little over 2000 INR. However, he realised his mistake only after he had finished his lunch at the restaurant.

Later, observing the customer searching for his wallet, the security guard at McDonald’s assured him not to worry as his wallet had been found and deposited with the restaurant manager.

One can imagine the customer’s relief. Here is the letter he later wrote McDonald’s:

“Sir, today I went to McDonald’s Kolhapur, on the National Highway, for lunch. When I parked my car, something fell down from my pocket. I went out with my friend for about 45 minutes. After coming back, I took a meal at McDonald’s. It was then that I realised that cash of around Rs 2300 was missing. I went near my car and began searching for the cash. Then, the security person of the shift approached me to inform that he found the cash and handed it over to the Shift Manager, Ms Nelson. She had been searching for the owner of the car for quite some time. I wish to appreciate the (value) system developed by your team. The cash was not so big but I liked the loyalty of the security officer and your team. With Best Wishes, Vinayak Jadhav.”

Vinayak Jadhav is not alone in appreciating McDonald’s. Here are more examples of simple courtesies keeping customerscoming back.

“Hello there, I'm Pawan Kr Jha from Frazer Town, Bangalore. I work as Operations Head in a Private Health Care firm in Bangalore. I have a daughter of 11 yrs. Last year, when she was 10, we had to arrange her birthday get-together in hurry. We threw a small party last year in McDonald’s outlet on Mosque Road. The experience was so good, that this year too, on October 22, we decided to have my daughter's birthday party at McDonald’s Mosque Road outlet. This year too, the arrangements were awesome, including the decorations. Everything was taken care of, and all the kids were very happy and satisfied, with no complaints. Thanks to each employee of your Mosque Road outlet. Cheers!! Pawan Kumar Jha.”

Yet another letter comes from Kochi:

 “Hi, I want to share a great experience I had at McDonald’s MG Road while travelling from Thiruvananthapuram to Kochi. It was almost 11:30 at night and we were searching for a restaurant to have dinner as no restaurants were open at the time. We finally stopped at a McDonald’s. Though the crew said the store was closed at the time, yet the manager again fired up the equipment and made sure that our needs were met. Indeed, my family, especially the kids, enjoyed the outstanding hospitality delivered by the managers and staff of McDonald’s at MG Road. Regards, Akshay Panicker”

Here’s a grateful chap from Indore:

“I forgot my mobile at a McDonald’s in Indore, and it was returned to me by the staff. It was an example of the team’s great sense of responsibility. They have truly built a great trust. Thanks and regards, Kishan Kumar Sharma.”

As Bill Vaughan put it, “Our lives are fed by kind words and gracious behaviour”.

Source : 

http://uberant.com/article/214397-mcdonalds-believes-in-keeping-customers-happy-by-doing-a-job-well/

Piri Piri: When French Fries Went On An African Safari

When McDonald’s launched its Piri Piri fries, the restaurant’s loyal clientale immediately took to the new taste of their favourite fries. Although they couldn’t believe that the well-known fries could get any better, they hadf to admit that the Piri Piri spice and the McDonald’s french fries made for an irresistible combination.

One could see people waiting patiently in long queues to get their pack of French fries along with a sachet of Piri Piri spice, which they tore open and poured its contents into the pack. Then, you could see them shaking the packs as they walked back to their seats, in a bid to evenly coat the fries with the special spice.

What makes the spice perfect for the French fries is it being used coarsely grounded, allowing it to coat the fries better than a finely ground spice.

McDonald’s French fries themselves are thankfully always bright golden brown, thin, and crisp, made of wholesome potatoes of a very special variety. Their tender exterior and moist interior make these fries a hit with most people. Once they get coated with the Piri Piri spice, they turn a deep brown colour.

Of course, if you’re not sure of how much of the spice you need to lather your fries with, the very first time round, you might pour the spice slowly, taste the fries, and then add more if you want. This is just so the fries don’t get too pungent or spicy by pouring the entire spice sachet into the fries. Especially as the spice in India has large amounts of garlic. You might wish for a dipping sauce to take away the overwhelming taste of garlic.

McDonald’s Piri Piri is a simple mix of spices, not too elaborate, and all the ingredients are natural. There’s tamarind of course, adding a much needed sour flavour to the seasoning. 

The ad for these fries called them “periperilicous”! Undoubtedly, once you tasted these fries, you knew you had to have more. Seeing the popularity of this dish, McDonald’s changed this temporary promotional offer and made it a permanent one.

Just pay Rs 15 extra on your regular McDonald’s french fries to upgrade to the Piri Piri French fries.

So what exactly is this Piri Piri? Let’s find out!

My heart goes Piri Piri

“Piri piri” is a tweak of the African word peri peri, in Swahili language. It literally means, “pepper, pepper”, as if one was exclaiming after finding it too spicy or else, one was going into raptures at the mere taste of it.

Piri Piri is made using a combination of various spices, much like the garam masala in the Indian spice cabinet. It blends many grounded spices such as salt, chilli powder, black pepper, garlic, tamarind, onion, sugar, citric acid and various herbs.

In Africa, they know the spice as “bird's eye chili”. It belongs to the family of capsicum frutescens, one of the sources of chili pepper. On that continent, the chili grows both in the wild as well as grown at home. A member of the capsicum genus, and a native of Angola, Uganda, Malawi, South Africa, Ghana, Nigeria, Zambia, Zimbabwe, Mozambique, Sudan and Ethiopia, it was the Portuguese who brought the special spice to India via Goa.

The Oxford Dictionary itself describes piri piri as "a very hot sauce made with red chilli peppers".

The piri piri grows as a bush, its fruits turning from green to bright red or even purple.

Though Piri Piri is African, Piri Piri sauce is Portuguese in origin, made using crushed chillies, citrus peel, onion, pepper, salt, lemon juice, bay leaves, paprika, pimiento, basil, oregano and tarragon.

Mcdonald’s Celebrates Thanksgiving Week

The Thanksgiving Festival is big in the United States, where the headquarters of McDonald’s Corporation is located. It’s not surprising then that the festival found its echo in Mumbai, the headquarters of McDonald’s India (South & West).

While in the US, the day marks the day that the first Europeans, known as “pilgrims”, arrived in the New Land called America, the celebrations at McDonald’s India was simply about making it meaningful and having fun in the process.

During Thanksgiving Week, which began on October 17, McDonald’s employees in the Mumbai headquarters had a plan: to celebrate their work life with events every day for the remaining part of the week! Indeed, the McDonald’s India (South & West) headquarters in Mumbai had a pre-Diwali festive look and feel.
On October 17, there was the McDonald’s Fun & Fair. The mention of “fun” and the employees decided to shed their boring formal clothes to don colourful clothes instead. They had a go at competing in many fun activities. After all the fun, it was time to conclude the day by gorging on delicious food laid out at a Chatpata Chaat Party.

The next day, Tuesday, the celebrations started the moment the employees reached office. When one works for McDonald’s, can a delicious breakfast, courtesy McDonald’s, be far away? The employees could order any mouth-watering and nutritious meal from the Breakfast menu at McDonald’s that sunny morning. After a fulfilling start, it was time to take a peep into the future with the help of a Tarot reading from a renowned Tarot reader.

On the third day, it was time for some pot luck, with all the employees bringing cuisine from their homes to share with their colleagues. So, there was South Indian idlis, north Indian chole chawal, Marathi poha, and what not. After btasting a variety of dishes, there was more fun waiting for them. There was lots of shopping to be done, buying McDonald’s merchandise for one’s relatives and friends. A unique gift, wouldn’t you say, for the upcoming Diwali festival?

After three fun-filled days, it was time to dedicate the fourth day for some selfless love and commitment to a better cause. All the employees pledge their time for the Ronald McDonald House Charities charitable Initiative, in the form of a Family Room at the Wadia Hospital for Children in Mumbai. They realised that they could visit the facility between 2 and 4 PM on any week day. As the saying goes, the gift of time is the best gift of all, one that lasts when the material gifts have ceased to amuse. Finally, it was time for a Tapri Chaai party.

On the penultimate day, the celebrations moved from the McDonald’s office to the restaurants, to include the employees who are the visible face of the company interacting directly with the people. That day also marked the 20th Anniversary of McDonald’s in India.

Source:

http://articles.abilogic.com/185514/mcdonald-celebrates-thanksgiving-week.html