Visited the McDonald’s EOTF restaurant at south Mumbai’s
posh office-cum-residential locality, Nariman Point, yet?, You might be
surprised to spot Samsung’s tablets fixed at many of the tables. Go ahead,
play!
It’s a bid by Westlife Development, whose subsidiary
Hardcastle Restaurants manages the McDonald’s franchise in west and south
India, to keep its customers engaged and happy as they enjoy their food at the
restaurant.
After all, in today’s “connected” world, there are few
people who can’t be seen doing serious work or entertaining themselves via
social media on their smartphone or tablet. So, once
inside an Experience Of The Future restaurant, you can use the new Samsung Touch2Play
Samsung Galaxy Tablets to browse, check your social media updates, or simply
play a game.
The move began in the UK, with McDonald's Corporation installing
Samsung Galaxy tablets in its restaurants across the island nation as part of
the of new initiative called "Experience of the Future". While the Tablets
are meant to be used to order food, they do offer basic access to the internet,
mobile games and social media apps.
It was not the first time that McDonald’s came up with a tech-focussed
marketing plan. Customers in Sweden have already been treated to ‘Happy Meal’
boxes that could be converted into cardboard virtual reality headsets based on Google's
Do-It-Yourself design. Elsewhere in Europe, some restaurants offered wireless
charging pads. McDonald's is also known to have supported the Apple Pay mobile
payments system since its launch in October 2014.
McDonald’s digital tablet enclosures are akin to entertainment
hubs, where guests can relax and have a good time. They can play games, read
the news, interact on social media, charge their phone using wireless charging,
or do what we all love doing: simply browse the internet.
According to a statement, "Technology has an important
role to play in all walks of life, including
customers' ‘eating out’ experience. So, the changes we're making as part
of the Experience of the Future programme bring us closer to the way people
live their lives today."
Another experiment has been the introduction of touch-screen,
self-order stations, which goes a long way in reducing the waiting time before
an order. The touch-screen kiosks also give customers the option of having their
meals delivered to their respective tables, an unheard-of trend in a Quick
Service Restaurant.
With its latest initiative, McDonald’s is creating more
appeal for its adult as well as child customers, who are never far away from a
touch-screen.
In the US too, McDonald's is betting on new technology like
mobile orders and payments. The hamburger giant unveiled plans at its annual
investor day to make "mobile order and pay" available at all of its
14,000-odd US restaurants by Fall of 2017. "Through enhanced technology to
elevate and modernise customer experience, a focus on the quality and value of
our food and redefined convenience through delivery, we have a bold vision for
the future and the urgency to act on it," McDonald's CEO Steve Easterbrook
told the meeting.
Source: http://articles.org/visit-a-mcdonalds-eotf-and-you-may-not-want-to-come-back-home-soon/
Source: http://articles.org/visit-a-mcdonalds-eotf-and-you-may-not-want-to-come-back-home-soon/